FAQs

FOR MEDICAL EMERGENCIES, DIAL 000 FOR THE AMBULANCE SERVICE

All patients can contact the Medicare After Hours GP Helpline on 1800 022 222 during our out-of-hours.

You will talk directly with Medicare’s Registered Nurse, who will triage your call.

If necessary, the Medicare nurse will transfer your call to their GP on the telephone, who will talk with you, assess your condition, make a diagnosis and/or provide medical advice.

Alternatively, if you are a patient of our Clinic and prefer to speak to our doctor on call, please phone 1300171420 for medical advice.

PLEASE NOTE: AFTER HOURS, CONSULTS AND HOME VISITS incur a fee of $200.00, payable at the time of consultation.

No, unfortunately we are not open on Public Holidays and National Holidays. When the surgery is closed, please ring Port Pirie Hospital or Health Direct for advice on 1800 022 222.

Please advise reception when you have arrived for your appointment so they can let your doctor know you’re here. We may require you to update your personal information i.e. Medicare card numbers, address and phone numbers for medical purposes and/or surrender any letters, x-rays, prescriptions or certificates we may have for you.

We are a mixed billing clinic. We bulk bill pension and concession card holders, children under 16 years and DVA card holders.

We require our patients to book a face-to-face appointment with their doctor to follow-up on test results. Results will generally not be provided over the phone.

Results are normally available 48 hours after collection. However, certain tests require more time to be processed. Your doctor will advise you if a longer wait is expected for your results.

Urgent abnormal test results will be brought to your attention by a doctor or one of our staff members. However, the follow-up of your test results is your responsibility and we recommend arranging your follow-up appointment at the time of undertaking your test.

At your first appointment, you will have the option of enrolling in our recall/reminder system. We may contact you to send health or appointment recalls/reminders.

You will have the option of receiving these recalls through SMS, phone call, email or letter. Please advise our reception on your preferred method of contact. You can choose to stop this service at any time by advising our reception staff.

To submit feedback and complaints, please email [email protected].

Central Clinic Port Pirie advises that only appropriate NON-clinical matters are dealt with via email. No consulting or advice services are conducted via email. We will endeavour to respond to you within 3 business days.

Port Pirie Regional Hospital is located on the Corner of The Terrace and Alexander Street, Port Pirie.

Telephone (08) 8638 4500

Priceline Pharmacy is open for extended hours

Monday – Friday: 8:00 am – 8:00 pm

Weekends: 9:00 am – 4:00 pm

Location: 85 Florence Street, Port Pirie

Telephone “(08) 8632 1306.

The law gives you certain privacy rights in relation to information that you give this medical practice.

We need your consent to collect personal information about you.

Your medical record is a confidential document and it is the policy of our practice to maintain security of personal health information at all times and to ensure that the information is only available to authorised staff members.
A copy of our privacy policy is given to patients at their initial consult at the practice and anytime upon request. A copy of the privacy policy is displayed on the notice board.